FOR RESEARCH USE ONLY All products are intended exclusively for in-vitro laboratory research. Not for human or veterinary use.
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Returns & Refunds

Our Promise

Every product we ship is inspected before dispatch. If a vial arrives damaged, mislabelled, or fails to match its Certificate of Analysis, we will replace it or refund it — your choice.

Eligible Returns

  • The vial arrived damaged or broken in transit
  • The shipped product does not match the order
  • The lot fails third-party verification against its CoA

Non-Eligible Returns

Due to the nature of laboratory reagents, we cannot accept returns of opened, reconstituted, or temperature-abused product. We also cannot accept "change of mind" returns once an order has been dispatched.

How to Request a Return

  1. Email [email protected] within 7 days of delivery.
  2. Include your order number, a description of the issue, and clear photographs where applicable.
  3. Our team will respond with a return authorisation and instructions within one business day.
  4. Refunds are processed within 5 – 10 business days of the issue being confirmed.

Refund Method

Approved refunds are issued via the original payment method. Replacement shipments dispatch on the next business day at no additional cost.